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Nationwide passport system fault resolved

A failure in the communications system between police and the Finnish Population Register Centre threatened to leave some people’s travel plans in disarray this summer. However, the fault turned out to be more quickly resolved than was initially feared.

Suomen passi pöydällä.
Those applying for a Finnish passport for the first time had been warned that they would not receive the document. Image: Yle

Those who did not currently hold a Finnish passport or who had changed their details in the Population Registry since they last applied were warned on Tuesday that they would be unable to claim a new travel document.

The nationwide problem was announced in the early afternoon when police notified that they were unable to issue passports to people who did not already have a passport, or for those who had altered their official details – such as a name – since their last passport application.

At the time of the announcement it was not known how long the wait would be for those who found themselves stranded by the system failure.  However, experts and police worked alongside the Population Register Centre to clarify the issue, announcing that they had engineered a solution later the same day.

It was found that upgrades to the encryption system over midsummer had prevented the passage of information between police and the Population Register Centre.

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