Dealing with a complaint
MITEN SANOT
Olen pahoillani, mikä olikaan huoneenne numero?
Olen todella pahoillani.
Hoidamme asian tänään iltapäivällä.
Katso video
At the hotel, St Albans
Guest: Hi, I wonder if you can help. I'm having a few problems
with my remote control in my room.
Manager: Oh, sorry about that, what was the room number please?
Guest: 310.
Manager: 310. I do apologise for that. We'll attend to it this afternoon for you.
Guest: Lovely, will it be done by the time I get back?
Manager: It'll be finished by the time you get back.
Guest: Lovely, cheers!
Manager: Thanks.
Guest: Bye.
Manager: Bye-bye.
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