Katso ohjelma 1/5 YLE Oppimisen sivuilla.
AT YOUR SERVICE OHJELMA 1/5 (Koko teksti)
In this programme we are
- greeting customers and dealing with reservations
- offering help and
- having a closer look at using the phone
We'll also meet Ed Flanagan who is working at a hotel.
MENU1
NAMES AND RESERVATIONS
KEY PHRASES
* Do you have a reservation? And in which name?
* Please have a seat, you will be called by name.
* May I take your name please? Mrs S. Jones, thank you.
MENU
2 HELP AND ASSISTANCE
KEY PHRASES
* Would you like any help sir?
* What can I do for you?
* Would you like me to phone up and reserve a time for you?
FOCUS
ON THE PHONE
MEET
ED FLANAGAN, FRONT OFFICE MANAGER
