Dealing with a complaint MITEN SANOT Kuinka voin auttaa? Olen todella pahoillani. Tuon teille uuden. Katso video At the restaurant, Helsinki Guest 1: Excuse me. Waitress: Yes, how can I help? Guest 1: This coffee's cold. Waitress: I'm terribly sorry. How's yours sir? Guest 2: Well, it's cold as well actually. Waitress: I'll just get you another one. Guest 1: Thank you. Waitress: You're welcome. Guest 2: Mm…fair enough.