Skip to content

Service disruptions hit Finnish bank customers

Shortly before 4pm, OP bank said that the service interruption had been fixed and payments should appear by day's end.

Nordean kyltti seinässä.
Nordea customers are among those reporting service disruptions. Image: Otso Ritonummi / Yle
Yle News

Bank customers in Finland are experiencing service disruptions on Wednesday, with many reporting that their monthly wages or benefits had failed to reach their bank accounts.

A number of Nordea, Danske Bank, and S-bank customers experiencing the issue took to social media on Wednesday morning to find out what was causing the disruption.

Reacting to customers' reports, Nordea tweeted that the incident was being investigated, adding that the service failure was not occurring on their end.

Kela, Finland's benefits agency, also addressed the issue on Twitter, saying customers' monthly benefits had been paid, but that the delay was due to service disruptions experienced by OP Bank.

In the late morning, the OP Group provided details in two tweets.

"Unfortunately, there is a technical problem in outgoing SEPA credit transfers via OP. It is also affecting the payment of salaries," it said. "We're currently working to resolve the issue and doing our best to make credit transfers to other banks’ accounts as soon as possible. We’ll provide more information about this as soon as we know more. We apologise for the inconvenience caused."

Shortly before 4pm, OP tweeted that the service interruption had been fixed.

"Payments that were not previously transferred have also been transferred from the bank and they should be visible in other banks’ accounts during this day," the bank said.

11.55 and 17.32: Updated with OP comments.

Latest: paketissa on 10 artikkelia