The head of state-owned mail service Posti said he regretted two incidents of exceptionally long delivery delays of parcels sent to the National Archives of Finland.
Posti CEO Turkka Kuusisto acknowledged two extensive delivery disruptions of packages addressed to the National Archives in Helsinki, both of which occurred this year. In both cases the address labels on the parcels were lost during transport.
It was previously reported that one of the packages went missing for months after being sent.
The National Archive did not specify what kind of materials were contained in the parcel, apart from that it was historically-important research from the 1940s and 1960s. The package was sent from Jyväskylä in January and finally arrived nearly three months later.
"The second of these [parcels] was a locked transport box sent from Jyväskylä to Helsinki. The delivery was significantly delayed, which was a clear mistake on our part," Kuusisto said in a statement.
However, the CEO noted that while the package took a long time to arrive, it was always in Posti's secure premises and was delivered to the National Archive last week.
Also last week, the Minister for European Affairs and Ownership Steering, Tytti Tuppurainen (SDP), said she wanted an explanation about the parcels' temporary disappearance as well as information about the quality and reliability of Posti's services.
The minister's intervention was prompted by an announcement by the National Archives that it planned to stop using Posti for internal deliveries due to missing packages and severe delays.
Earlier this month, National Archive Director Päivi Hirvonen said that only about four percent of the Archive's contents had been digitalised so far, and that the institution planned to increase that amount.
"Due to the disappearance of the delivery, we will invest even more in digitising material in the future, so that we will be able to stop sending [materials]," she said.