Ombudsman Johanna Suurpää says that if administrators and chat room moderators don't voluntarily step in to curb inappropriate discussions, then the law should be changed to require them to do so.
She feels that companies that sponsor online discussions have to be ultimately responsible for its content, and not shift the burden to voluntary moderators.
Suurpää says she has been contacted by chat room users who say administrators have not responded to user complaints about racist, violent, or other inappropriate comments.
"Even though the Internet could never be fully controlled, this is not enough of a reason to do nothing," she days.